Sleep Number in Manchester, NH Closed now

Reviews about Sleep Number

• ★ ★ ★ ★ ★

  April 12, 2019, by Sandra Laponte
  The visit to the store was above my expectations, the store team showed me all the beds and the benefits of a Sleep number bed. I worked with Holly and she was very patient and professional. The team made me feel very welcomed and it was a fun environment! Definitely a unique shopping experience. We ended up buying one of the new 360 smart beds and I can't wait to get it!! My mom is an owner of a Sleep Number and had it for over 18 years and it's still working great. GREAT INVESTEMENT!!!!!!
• ★ ★ ★ ☆ ☆

  January 20, 2019, by Kenneth Hardy
  DO NOT BUY from the store in the mall. I purchased a floor model ILE Feb 02 2018(From Danielle, she is one ofthe nicest associates there) , was told to be at the mall at 5 or 530pm(Whichever worked for me) on the 25th of Feb to pick up the mattress. I arrived at 5, was told i had to wait until the mall closed, so i had to waste an hour of my life, at the mall. Upon getting home and starting to build my new mattress(which took me an hour), i found out I was missing the right side air chamber. So i had to sleep on the floor. I went to the store the next day, spoke with Steve(the big bad manager, he isnt very professional and very conceded) he gave me a new air chamber, exclaimed how impossible it was that i was missing a piece(even though i checked every box and piece that i got)and I received no apologies or sympathy for what had happened, or for sleeping on the floor. As i walked out i noticed the air chamber he gave me was a left side air chamber,(which i had already)and i needed a right side. When i walked back in(i heard steve speaking poorly of me and being frustrated) i asked why i got a left side and that i needed a right. Steve told me it would be fine and just to put foam in between my air chambers(because i just have foam laying around for the off chance i need to jerry rig a mattress. NOT TO MENTION ITS A NEW MATTRESS I SHOULDNT HAVE TO MODIFY ANYTHING TO MAKE IT WORK) so after talking with sleep number Cust. Support, they expedited a right side air chamber which arrived 2 days later (3 days sleeping on the floor total). I absolutely appreciated the kindness and sympathy that Cust service showed me in the very frustrated state things were in, and they were lightning quick to fix the issue and made me a very happy customer thus why i rate 3 stars. This store also told me they'd be shipping a new mattress top to my address, and after 2 weeks owning the mattress, I yet again had to call Cust service because no one ordered it. This is by far the best mattress i slept on, but the worst experience i had buying a mattress, and I don't bash sleep number at all, just this store in particular. TLDR; Dont buy from the Manchester mall location. Missing pieces, unprofessional managers, and lying about pieces getting shipped.