Cedar Crest Cabinetry in Manchester, NH Closed now

Reviews about Cedar Crest Cabinetry

• ★ ☆ ☆ ☆ ☆

  July 01, 2020, by Ricky Goulette
  Very disappointing experience to say the least. Called to have Cedar Crest build a custom cabinet for my homes living room under the hanging flat screen TV. Jeff one of the sales reps comes out to house and looks at the project and assures me it is a job easily handled. Jeff says he'll be back to me in a weeks time or less with a drawing and estimate. 2 weeks goes by and no response from Jeff ever came. This prompted a phone call from me asking for the estimate via leaving a message. 3 days later I finally get a return phone call from Jeff. Stated he was very busy and that the estimate was coming. 3 days later I call back and leave another message that I was getting annoyed. A few hours later the phone rings to Quote a price. I made an appointment to go into showroom to pick out hardware, doors, and finishes. Unfortunately I missed my first appointment due to work and I called to apologize within hours of missing it, explaining something unavoidable came up. We agreed for the following Monday to meet at 10 Am. When I arrived there wasn't a soul around in the showroom. After walking around the showroom for nearly 20 minutes I finally found a lady in a back office and asked for Jeff. I was informed he was off site attending a more important project. "obviously it must have been because he blew me off" I was upset and was going to leave when I was approached by Greg the owner who asked me not to leave. He explained how important it was to make things right. He asked another young lady to help me pick out the finishes and hardware. After this was done I was told Jeff would be in touch to move forward. Jeff called later the same day and apologized said he miss understood what time we discussed, I explained my frustrations and we made a final appointment to have him back out to the house to take what he called last minute measurements before submitting the design and giving them a deposit. He promised when he left I would have drawings to show my girl friend by 6 PM so we could review and see the project all laid out.. You guessed it no email ever came so I called on Saturday livid and the receptionist said she would text Jeff and he would reach out. No response ever came from Jeff. By Monday I was furious. I reached out to the owner Greg who was again was apologetic and explained Jeff had injured himself and that was why he never sent the email. He assured me he would send it and over see the project himself from here on in and get to me by the end of Monday with design. I'm not sure if was later Monday or first thing Tuesday I get an email that Greg has decided not to do the project because they have dropped the ball so much that if they make any more mistakes they wont have any strikes left. Greg stated before that happens they needed to stop the project. "I said this made no sense to me" He threw in some other reasons stating they are more set up for larger jobs.. I stated because they have the shop on site they absolutely have the ability were others want to farm out the build to company's out of state. I have never in my life received such poor customer service. In my opinion Greg and his team should have said from the get go that the project was to small for them and they don't have the resources to do a single cabinet. I think the excuse is garbage. Now having waited 5 weeks into the project to decide this. Now were scrambling to find another builder and most likely prevents the job from being finished before the holidays. I should also mention Greg tried to offer as a consolation a small independent wood worker by the name of Orchard View Finishing who also never followed up or called. My suggestion is to Greg and his team is under promise and over deliver. Working with you has been a nightmare. I suggest to the reader if you need cabinets find another outfit to do your project. This is the first bad review on a company I have ever had to do. I'm sorry it came down to having to do one but hopefully it helps stops you from having the same horrible experience.